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Refund & Return Policy
We want you to be happy with your According to N'Bus purchase. Because many of our products are made especially for you after your order is placed, our return and refund policy is a little different from a traditional retail store.
Made-to-Order Products
Most According to N'Bus merchandise is produced on demand. Because these items are made specifically after an order is placed, we generally cannot accept returns or issue refunds for:
Change of mind
Ordering the wrong size, color, style, or quantity
Incorrect or incomplete shipping information provided by the customer
Buyer's remorse
Please review product descriptions, sizing information, colors, and order details carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 14 days of delivery.
Include:
Your order number
A brief description of the problem
Clear photos showing the item and the issue
Once the issue is reviewed and approved, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.
Please do not return an item unless we provide return instructions. Because our products may be fulfilled by different production partners, unauthorized returns may not be accepted.
Sizing
Sizing can vary between products and manufacturers. Please review the size chart provided on the product page before ordering.
An item that fits differently than expected is not considered defective when the item received matches the size ordered. We generally cannot provide refunds or replacements when an incorrect size was selected by the customer.
Order Changes & Cancellations
Because orders may enter production shortly after they are submitted, we cannot guarantee that an order can be changed or canceled after purchase.
If you notice an error, contact us as soon as possible. If production has not begun, we will make reasonable efforts to assist you. Once an order has entered production, changes or cancellations may no longer be possible.
Shipping Issues
Some orders may contain products produced by different fulfillment partners. As a result, items from the same order may arrive in separate packages and at different times.
If tracking shows your package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier.
If your order appears to be lost in transit or there is another delivery problem, contact us so we can review the shipment and determine the appropriate next step.
We are not responsible for delivery problems resulting from an incorrect or incomplete address submitted at checkout. Additional costs associated with replacing or reshipping an order due to an incorrect customer-provided address may be the customer's responsibility.
Refunds
When a refund is approved, it will generally be issued to the original payment method. Processing times after a refund is issued depend on the customer's bank or payment provider.
Original shipping charges are generally non-refundable unless the refund results from a damaged, defective, incorrect, or otherwise qualifying order issue.
Contact Us
If there is a problem with your order, please use the Contact Us form on our website and include your order number and details about the issue.
We will review your request and work with you toward an appropriate resolution.
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According to N'Bus™ is a Daddy Momma Studios™ creation.
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